Contact us
We'd love to hear from you. Whether you have a question about an order, need help with sizing, or just want to say hi — we're here for you.
We respond to all emails within 24 hours on business days.
Before You Reach Out
You might find your answer in one of our policies:
- Shipping Policy — processing times, tracking, free shipping info
- Return & Exchange Policy — how to start a return, refund timelines
- Terms of Service — order policies, Checkout+ details
Order Issues
For the fastest help with an existing order, include your order number (starts with #) and a brief description of the issue when you email us.
Business Hours
Monday – Friday, 9am – 5pm EST
We're closed on weekends and major U.S. holidays, but we'll get back to you first thing the next business day.
Email Us
You can also reach us directly at support@modestaboutique.com.